| 000 | 00364nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240913s9999||||xx |||||||||||||| ||und|| | ||
| 082 | _a658.812 RAO/T | ||
| 100 | _aAjit Rao Subhash Chandra | ||
| 245 | 4 | _aThe Little Book of BIG Customer Satisfaction Measurement | |
| 250 | _aNULL | ||
| 260 |
_bSage Publication _aNew Delhi _c2012 |
||
| 300 | _a164 | ||
| 942 | _cBKS | ||
| 999 |
_c19047 _d19047 |
||